Privacy Policy

Introduction

This Privacy Policy describes your privacy rights regarding the collection, use, storage, sharing, and protection of your Personal Information by Digidrop (“Digidrop”, “we”, “us”, or “our”), operating the website digidrop.ma (the “Site”). It applies to the Site and all related sites, applications, services, and tools where this policy is referenced, regardless of how you access or use them, including through mobile devices. This policy does not apply to the practices of third parties that Digidrop does not own or control, or to individuals we do not employ or manage. This policy may change without notice, please check back periodically for updates.

Scope and Consent

By using our Site, you acknowledge that you have read and accepted this Privacy Policy, the Site’s Terms of Service, and all related policies. You expressly consent to the collection, storage, use, and disclosure of your Personal Information as described herein.

“Personal Information” means information that can be associated with a specific person and could be used to identify that person. Information that has been anonymized or aggregated so it can no longer be used to identify an individual is not considered Personal Information.

Our Site may contain links to other websites not operated by Digidrop. Please review the privacy statements of any third-party websites you visit.

Amendments

Digidrop may amend this Privacy Policy at any time by posting the updated version on the Site. All amended terms automatically take effect 30 days after they are posted.

Collection of Personal Information

You can browse the Site without identifying yourself. However, if you choose to register, buy, or sell, we may collect certain Personal Information. We may also collect data automatically provided by your browser, such as IP address, browser type, referring URLs, and usage statistics.

We may collect and store the following types of Personal Information:

• Full name, email address, phone number, billing information, payment information (via third-party payment processors), IP address.
• User-generated content such as store name, product data, and product files uploaded to the platform.
• Account credentials (email, password).
• Transaction and activity data on the Site.
• Communication records such as messages, feedback, and dispute resolutions.
• Technical data such as log files, cookies, and device identifiers.
• Any additional information you voluntarily provide.

Certain information is required to register as a user, create or manage a seller account, purchase goods, or use our services.

We may receive supplemental information about you from the third-party sources, such as YouCanPay (our payment processor) and Auth0 (our authentication provider), and incorporate this information into your account data.

Your Personal Information will be stored within Morocco and the EU, on secure servers managed or approved by Digidrop. Data may be shared only with local or EU-based third-party processors where necessary to provide our services, and such transfers will be subject to appropriate safeguards.

Use of Personal Information

Our primary purpose in collecting Personal Information is to provide and improve our services. You agree that we may use your Personal Information to:

• Operate and provide access to the Site and its features.
• Process transactions and provide customer support.
• Prevent, detect, and investigate fraud or illegal activities.
• Enforce our Terms of Service and related policies.
• Improve user experience and customize content.
• Communicate with you regarding your account, transactions, or updates.
• Send service updates and notifications.
• Protect our rights, property, and users.

Digidrop may send you marketing messages by email or account notification to inform you about offers, news, and promotions. You may opt out of marketing communications at any time by contacting us at contact@digidrop.ma. Opting out will not affect transactional or service-related communications.

Digidrop does not sell or rent your Personal Information to third parties for marketing purposes without your explicit consent. We may also process Personal Information when it is necessary for our legitimate business interests, such as fraud prevention, dispute resolution, and legal compliance.

Disclosure of Your Information

We may disclose Personal Information to comply with legal obligations, enforce our policies, respond to claims, or protect the rights, property, or safety of Digidrop, our users, or others.

We may share Personal Information with:

• Local service providers (e.g., payment processors YouCanPay, authentication services Auth0) who assist in business operations.
• Law enforcement or government authorities if required by law.
• Other users involved in a transaction, where necessary to complete that transaction.
• Successor entities in the event of a merger or acquisition, provided your data remains protected.

Information You Share on the Site

Your username and activity (such as listings, feedback, and ratings) may be visible to other users. If you associate your real name with your username, other users may identify your activity.

Information shared in public areas may be visible to others. Digidrop is not responsible for information you voluntarily disclose in such spaces.

Using Information from the Site

Users may access each other’s contact and transaction details only as necessary to complete marketplace transactions. You agree to use other users’ information solely for:

• Completing Site transactions.
• Communication related to legitimate Site activities.
• Other purposes explicitly authorized by the user.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, enable key site features, and collect analytical data.

Cookies help us:

• Recognize your device and keep you signed in.
• Measure promotional effectiveness and improve security.

Third-party services like Auth0, YouCanPay, and others may create cookies for authentication and payment purposes. You may block or delete cookies in your browser settings. However, disabling cookies may limit some site functionality.

We use Facebook Ads, and therefore we integrate Facebook Pixel on our website. This allows us to track user interactions on our website and use this data for advertising purposes on Facebook's platform. The data collected by Facebook Pixel is subject to Facebook's privacy policies. By using our website, you consent to the processing of data about you by Facebook in the manner and for the purposes set out above. We recommend reviewing Facebook's Data Policy for more information on how they handle user data.

No Spam, Phishing, or Fraudulent Activity

Digidrop does not tolerate spam or misuse of communication tools. You may not contact other users for unsolicited commercial purposes or use our tools to send spam or fraudulent messages.

Account Protection and Security

We use administrative, technical, and physical safeguards to protect your data, including encryption, firewalls, and secure storage. However, no method of transmission or storage is 100% secure.

If a data breach occurs that may affect your Personal Information, Digidrop will notify affected users and relevant Moroccan authorities within 72 hours of discovery.

You are responsible for maintaining the confidentiality of your account password. If you suspect unauthorized access, notify us immediately at contact@digidrop.ma.

Upon request, we will close your account and delete your Personal Information as soon as reasonably possible, except where retention is necessary for legal, security, or fraud-prevention purposes.

Accessing, Reviewing, and Correcting Your Information

You may access or update most of your Personal Information through your account settings. Please keep your information accurate and up to date.

You may also contact us at contact@digidrop.ma to request access to your data, correction of inaccuracies, or restriction of processing where applicable.

Applicable Law and Data Protection

Digidrop will protect your Personal Information in accordance with the Moroccan laws and regulations, including Law No. 09-08 and the Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP).

If you believe your privacy rights have been violated, you may email us directly at contact@digidrop.ma for assistance.